Success Stories
Real practices, real revenue growth, real team transformation.
The practices on this page came to NMG at different stages, with different challenges, in different markets.
What they share is a willingness to look honestly at what wasn’t working — and the results that followed when the right systems, the right billing support, and the right consulting were put in place.
What Changed — and How
Every practice below started with a specific problem, received a specific solution, and achieved a specific result. The details matter — because the closer they feel to your situation, the more relevant the outcome.
Featured Result
- Practice Type: General Practice
- Location: Aztec, NM
- Service: Revenue Cycle Management
This general practice operated primarily on Medicaid — a revenue model that demands precise billing workflows, consistent claim follow-up, and a deep understanding of government-funded insurance requirements. When NMG came in, the practice was collecting at 82%.
That number sounds close to acceptable until you do the math on what the remaining 18% represents across a full year of production. Revenue was being lost not from lack of clinical work, but from a billing process that wasn’t built for the demands of a Medicaid-heavy operation.
The NMG billing team conducted a full review of the practice’s claims history, identified where revenue had been lost, and began the systematic work of recovering it.
Billing workflows were rebuilt around the specific requirements of Medicaid — claim submission accuracy, follow-up cadence, denial management, and AR oversight. The team worked through the backlog while simultaneously building the processes that would prevent it from rebuilding.
Collections: 82% → 99%
A 17-point collections improvement. Lost revenue was recovered. The billing process now functions as a revenue protection system — not an administrative afterthought.
Consulting
- Practice Type: Multi-Lingual General Practice
- Location: Miami, FL
- Service: Consulting — Lana Rivera
This Miami practice served a diverse, multi-lingual community in one of the most competitive dental markets in the country. The patient demand was there — but the operational infrastructure wasn’t keeping pace. Team performance was inconsistent, communication and scheduling systems weren’t optimized for the community they served, and the practice wasn’t capturing the full return from the volume it was already seeing.
Lana worked with the practice on community outreach strategy, operational efficiency, and the team systems that determine whether a busy practice converts activity into sustainable growth. Communication workflows were rebuilt to serve the multilingual patient base more effectively. Team accountability structures were put in place. The operational foundation was aligned to match the ambition of the practice.
Patient appointments increased. The team became more motivated and more aligned. The practice moved from reactive to intentional — with the systems in place to sustain and build on the growth it was already capable of.
Consulting & RCM
- Practice Type: Pediatric Practice
- Location: Bozeman, MT
- Service: Consulting & Revenue Cycle Management
This pediatric practice was growing fast and quietly losing ground in collections and resource allocation without fully understanding where or why. The team was working hard. The gaps weren’t visible until someone looked closely enough to find them.
NMG conducted a full assessment of where the practice was missing collections and where resources were being spent without a return. Billing workflows were tightened. Collections gaps were identified and closed. The team was guided through the transition patiently — because systems only hold if the people executing them understand and trust the process.
The practice moved from surviving its own growth to building on it — with the operational and billing infrastructure in place to see more patients, serve its community more effectively, and do more of the work it exists to do.
Consulting
- Practice Type: Pediatric Practice
- Location: Los Angeles, CA
- Service: Consulting — Lana Rivera
A pediatric practice owner in Los Angeles came to Lana with a clear primary goal: improve practice profitability. What she didn’t anticipate was how closely the financial performance of the practice was connected to the personal toll it was taking on her. The two problems had the same root.
Lana worked with the practice on productivity, growth strategy, and the systems required to support both — while also making the owner’s personal well-being an explicit part of the engagement. Preventing burnout and building profitability are not separate conversations. In a well-run practice, they’re the same one.
Practice productivity improved. A new clinical procedure was successfully incorporated. And the owner found something she wasn’t expecting when she made the call — a path out of burnout and back to why she built the practice in the first place.
In Their Own Words
- Collections: 82% → 99%
- A 17-point improvement in a Medicaid-heavy general practice.
- Revenue recovered.
- Billing process rebuilt.
Imagine What These Results Could Look Like in Your Practice.
Every practice on this page knew something wasn’t working before they reached out. Collections that didn’t reflect production.
Teams that weren’t aligned. Revenue being lost in ways no one had taken the time to find. What they didn’t know — until someone looked — was exactly where the gaps were and how fixable they were. That’s the conversation that changes everything.
