Dental Consulting That Helps Fix What’s Holding Your Practice Back.
You’re not behind. You’re not failing. You’re running a full schedule with real overhead, real staff, and real pressure. But somewhere along the way, the numbers stopped adding up the way they should — and you can feel it even when you can’t quite point to it.
Lana Rivera helps practice owners improve collections, understand their numbers, fix their systems, and align their teams. She’s spent years inside practices just like yours, and she knows exactly where to look.
You’re Producing More—But Your Practice Still Doesn’t Feel Profitable
Most dentists Lana works with aren’t struggling because they lack skill or dedication. They’re struggling because the systems around them were never built to support the practice they’ve grown into.
If any of this sounds familiar, you’re in the right place.
Your Numbers Look Busy, But Profitability Feels Off
Production looks strong on paper.
Collections, overhead, and take-home income tell a different story.
That gap between what your practice produces and what reaches your bank account is where profitability quietly erodes, and most owners don’t have a clear enough picture of their numbers to see exactly where it’s happening.
Systems Create Friction The Team Fights Every Day
A front desk workflow no one ever documented. Scheduling handled reactively instead of strategically. Processes that run differently depending on who’s doing them.
These aren’t personality problems.
They’re systems problems, and they compound quietly into missed revenue and daily operational drag.
Your Team Works Hard, But Not In The Same Direction
Unclear expectations. Gaps between front and back. Accountability that depends on who’s having a good day rather than a structure that holds regardless.
When the team isn’t aligned, the owner absorbs the friction — and leadership fatigue sets in fast.
You’re not alone in this.
And every single one of these problems is fixable.
How Lana Helps Dental Practices Improve Profitability, Systems, and Team Performance
Every consulting engagement is customized — but the root causes almost always come back to the same three areas.
Fix those, and everything else follows.
From front desk workflows and scheduling templates to case acceptance and patient flow, Lana rebuilds the operational foundation your practice runs on.
When systems are consistent, the day stops feeling reactive and starts running with intention. Efficiency isn’t about working harder — it’s about removing the friction that makes hard work feel invisible.
Collections rate. Adjusted production. Overhead. Accounts receivable. Revenue leakage.
These are the metrics that tell a precise story about where your money is going — and Lana translates them from confusing data into a picture you can actually act on.
Financial clarity is what turns a gut feeling into a real decision.
Performance issues rarely start with bad people. They start with unclear expectations, broken communication, and accountability that was never built into the practice.
Lana puts the training frameworks, communication systems, and culture in place that let your team perform consistently, not just on good days.
A Dental Consulting Process Built Around Your Practice
The first thing Lana’s clients say is that they finally feel like someone has a handle on it. That starts with a process that’s simple, transparent, and built around your practice from day one.
-
Assess
Lana gets inside your numbers, systems, and team dynamics. An honest look at what’s working, what isn’t, and what’s quietly costing you the most.
-
Align
Priorities are set together, success is defined clearly, and nothing is decided without your full understanding and buy-in.
-
Implement
Lana doesn’t hand you a report and disappear. She works alongside you and your team, onsite and virtually, to put the systems, habits, and accountability in place that actually stick.
-
Sustain
She stays close, tracking KPIs and catching drift before it becomes a problem. You’re never handed off or left to figure it out alone.
Dental Billing and Revenue Cycle Management
Support That Protects Your Revenue
Separate from Lana’s consulting work, the NMG billing team operates as a standalone division with one job: making sure your practice collects every dollar it has earned. That work comes in two distinct services.
Dental Billing — The day-to-day execution: clean claim submission, payment posting, and statements, handled so nothing slips when the front desk gets buried.
Revenue Cycle Management — The full cycle: initial claim submission with necessary attachments, denied claims and working appeals, outstanding AR follow-up, and full revenue reporting, so revenue stops leaking between production and payment.
Consulting and billing are separate services—they don’t have to go together.
Meet Lana Rivera
Your Dental Practice Consultant and Advocate
Real Results From Dental Practices We’ve Helped
Pediatric Practice | California
An 86% collections rate, plateaued production, and a team pulling in different directions—with an owner carrying the weight of it alone. Lana rebuilt the collections workflow, tightened the AR process, clarified the KPIs the team tracked monthly, and built the accountability structures that aligned everyone around shared goals.
- Collections improved from 86% to 99%
- Patient AR came under control
- Team hit monthly goals consistently—even during slow season
- The owner’s financial pressure lifted
This isn’t an anomaly. It’s what happens when the right systems and the right team alignment come together—and the same outcome is within reach for your practice.
Consulting for Different Types of Dental Practices
Different practice types face different operational and financial realities. Consulting that makes an impact starts with understanding the specific environment a practice operates in.
High-volume schedules, insurance-heavy revenue, and compressed patient flow create challenges general frameworks were never built to solve.
High-value procedures, complex insurance coordination, and referral relationships that must be actively maintained demand a consultant who understands the stakes.
Case acceptance, financial presentation, and revenue clarity decide whether a growth-focused practice actually grows—or just stays busy.
Speaking, Education, and Thought Leadership for the Dental Industry
Practical education grounded in real practice experience
Beyond one-on-one dental consulting, Lana speaks to dental audiences on the real challenges of practice profitability, team performance, systems, and operational clarity.
Her sessions are built around the same insights that drive results inside her clients’ practices — practical, honest, and grounded in 20 years of experience inside dental offices of every kind.
Explore Resources on Dental Profitability, Billing, Systems, and Team Performance
Learn more about the issues affecting your practice
Low collections, denied claims, AR aging, front desk inconsistency, team accountability gaps, case acceptance — the NMG resource library covers the practical realities of running a dental practice with clarity and without judgment.
Schedule a Call With
NMG Practice Solutions
Let’s Find Out What’s Actually Holding Your Practice Back
The dentists who work with Lana don’t just leave with better numbers — they leave with their lives back. More time with family. The freedom to step away from the chair without the practice falling apart. The clarity to stop surviving and start building the life they went to dental school to create.
The first call is a direct conversation about where you are now, where you want to be, and whether NMG Practice Solutions is the right fit to get you there. No pressure. No pitch. Just clarity.
